Consumer Service

Mon-Fri 10-15
tel. +358 2033 4101
E-mail: consumer.info@fiskars.com

Telephone calls within Finland to +358 2033 4101 are charged at 0,084 euros per minute.

Unfortunately we do not have identification services nor cannot offer price estimations on products that are taken out of the assortment. Please check our FAQ section for more information.

Quality issues

In Finland, you can bring the faulty products to the nearest Iittala Store, Iittala Outlet or send them by post to:
Fiskars Finland Oy Ab
Kuluttajapalvelu
Taipaleentie 6
13430 Hämeenlinna, FINLAND

Within Finland you may use Postal Agreement number 603056 to return products without charge. Please include your contact details and a description of what happened/describe the fault. Should damage be due to a manufacturing fault, we will replace your damaged product (same or similar product). Should the damage have occurred due to incorrect use/care of product or normal wear and tear, we will return the product only if you have specified it in your request. When posting items, please ask for proof of sending, and retain this until you have had a reply from our Customer Service.

Abroad - please contact your local retailer.

New Arabia store opened in Helsinki!

Beloved patterns and classic shapes - new Arabia store has opened in Helsinki. Experience the Arabia feeling and see our full product selection. Address: Arabia store Esplanadi, Pohjoisesplanadi 23, Helsinki. Interior of the store has been done in co-operation with Lundia. >>

Ajankohtaista

New Arabia store opened in Helsinki!

Beloved patterns and classic shapes - new Arabia store has opened in Helsinki. Experience the Arabia feeling and see our full product selection. Address: Arabia store Esplanadi, Pohjoisesplanadi 23, Helsinki. Interior of the store has been done in co-operation with Lundia. >>